SHOPPING INFORMATION
Rockholder offers free shipping worldwide.
All orders are shipped via standard shipping service. Usually, the preparation and shipping of your order take 1 – 2 working days.
You receive an invoice for the delivery of the ordered goods.
PAYMENT INFORMATION
A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future. We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days from the date you received the order. Once we receive the photos, we’ll issue a return label to you via email. Please reach out to our team right away by emailing us here. We’ll resolve your issue as soon as possible!
Package tracking or package logging is the process of localizing shipping containers, mail and parcel post at different points of time during sorting, warehousing, and package delivery to verify their provenance and to predict and aid delivery.